Moveflow Terms of Use

Last Updated: August 17, 2026

These Terms of Use (“Terms”) govern your access to and use of the Moveflow marketplace and transportation management platform, including our mobile application for drivers (iOS/Android) and web platform (collectively, the “Services”), operated by Moveflow Tech, Corp. (“Moveflow,” “we,” “our,” or “us”), a Tennessee corporation.

By creating an account, checking the box or clicking “I agree” to indicate acceptance, downloading the mobile application, or accessing our web platform, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By creating an account, checking the box or clicking “I agree” to indicate acceptance, downloading the mobile application, or accessing our web platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific features you use.

If you are a dump truck operator or business that sells and performs hauling services through the Moveflow marketplace, you are also subject to the Operator Agreement, which governs your use of the marketplace as a seller of hauling services.

If you are a contractor (construction company, landscaper, or similar business) that orders hauling services through the Moveflow marketplace, you are also subject to the Contractor Agreement, which governs your ordering of hauling services from independent operators through the Platform.

If you are using the Services on behalf of a company or other organization (your “Company”), you represent that you have authority to bind that entity to these Terms, and “you” refers to both you individually and your Company.

2. Description of Services

Moveflow provides a transportation management system (TMS) that enables trucking companies to:

Manage fleet operations, including trucks and drivers
Create, assign, and track load assignments
Schedule driver availability and company resources
Track real-time GPS location during active assignments
Communicate operational updates via push notifications
Generate operational records and status history

Moveflow also operates a marketplace through which contractors order and track delivery of aggregate materials (rock, gravel, sand) from quarries to job sites. Haul Services are sold and performed by independent dump truck operators, not by Moveflow. When a contractor accepts an operator’s offer, a direct contract for those Haul Services is formed between the contractor and the operator, as described in the Contractor Agreement and the Operator Agreement. Moveflow provides the marketplace, software, verification, payment collection, and support — Moveflow does not perform transportation.

The Services are provided to companies in the trucking and logistics industry, contractors who order materials delivery, and their authorized personnel.

3. The Marketplace and Payments for Hauling Services

For Haul Services (delivery of aggregate materials from quarries to job sites) ordered through the Platform:

Operators are the sellers. Each operator sets its own prices and sells Haul Services directly to contractors; the contract for Haul Services is between the contractor and the operator. Moveflow charges a Platform Fee, shown as its own line item and added on top of the operator’s price, for providing the marketplace and related services.

Payment collection. Each operator appoints Moveflow as its limited payment collection agent. Contractors pay through the Platform, and a contractor’s payment to Moveflow discharges the contractor’s payment obligation to the operator. Moveflow (through its payment processor) is the merchant of record for payment-processing purposes when collecting those payments; that processing role does not make Moveflow the seller of the Haul Services. Moveflow holds collected amounts for the operator’s benefit and remits them as described in the Operator Agreement, and administers payment disputes and chargebacks in the first instance, including the Moveflow Delivery Guarantee described in the Contractor Agreement.

Specialized agreements apply. The Operator Agreement and Contractor Agreement contain additional terms that apply to operators and contractors respectively. In the event of conflict between these Terms and a specialized agreement, the specialized agreement controls for the matters it addresses.

4. Eligibility and Account Registration

4.1 Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Services. Drivers must hold valid commercial driver’s licenses, maintain appropriate commercial auto and liability insurance as required by law, and hold any other required permits for their jurisdiction.

4.2 Account Creation

To use the Services, you must create an account by providing accurate and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access

4.3 Company Accounts

If you are invited to join a company account, your use of the Services is subject to your Company’s policies and instructions. Your Company controls your access and may terminate your account at any time.

5. Acceptable Use

5.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree to:

Provide accurate information when creating loads and updating statuses
Use GPS tracking features only as intended for operational purposes
Comply with all applicable traffic laws and regulations while using the mobile app
Maintain the security of your account and device

5.2 Prohibited Conduct

You may not:

Violate any applicable laws or regulations
Interfere with or disrupt the Services or servers
Attempt to gain unauthorized access to any portion of the Services
Use the Services for any fraudulent or malicious purpose
Reverse engineer, decompile, or disassemble any software
Remove or modify any proprietary notices or labels
Use automated systems (bots, scrapers) to access the Services without our written permission
Impersonate another person or entity
Transmit viruses, malware, or other harmful code

6. GPS Location Tracking

By using the mobile application and accepting device location permissions, you consent to GPS location tracking during active work assignments as determined by your Company. Location tracking is used to:

Provide real-time operational visibility
Generate proof of delivery and route verification
Support customer tracking and ETA updates
Maintain operational records

6.2 Location Data Use

Location data is collected and used in accordance with our Privacy Policy. Your Company (typically your employer) determines when tracking occurs and has access to location history.

6.3 Control and Modification

You can modify location permissions in your device settings at any time. Disabling location services may prevent certain features from functioning properly.

7. SMS/Text Message Communications

If you provide a mobile phone number and opt in during onboarding (or otherwise affirmatively consent), you agree to receive SMS text messages from Moveflow related to your account and hauls, including delivery/driver-en-route updates, pickup and completion confirmations, verification codes, and important account alerts. Consent to receive these messages is not a condition of using the transportation/dispatch features of the Services, other than the one-time verification code used to confirm your phone number.

7.2 Message Frequency, Rates, and Opt-Out

Message frequency varies based on your account activity. Message and data rates may apply. You may opt out of non-verification SMS messages at any time by replying STOP to any message, or reply HELP for assistance. After you opt out, we may still send you a one-time confirmation, and we will continue to send messages required for account or legal purposes (e.g., verification codes) where applicable.

7.3 Carriers Not Liable

Carriers are not liable for delayed or undelivered messages.

8. Intellectual Property

8.1 Moveflow IP

The Services, including all software, text, graphics, logos, and other content, are owned by Moveflow or our licensors and are protected by U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose.

8.2 User Content

You retain ownership of information you provide through the Services (e.g., load details, status updates). By using the Services, you grant Moveflow a worldwide, royalty-free license to use, store, and process this information to provide and improve the Services.

8.3 Feedback

If you provide suggestions, feedback, or ideas about the Services, we may use them without any obligation to you.

9. Third-Party Services

The Services may integrate with or link to third-party services (e.g., mapping providers, payment processors, authentication providers). Your use of third-party services is subject to their respective terms and privacy policies. Moveflow is not responsible for third-party services or their content.

10. Payment Terms

10.1 The Software Is Free to Use

The Moveflow software — including the TMS, dispatch and fleet tools, and the driver mobile application — is free to use. Moveflow’s charge is the Platform Fee on completed marketplace Hauls, described in Section 3 and shown before any offer is accepted. If Moveflow introduces optional paid features or subscriptions in the future, their price, billing term, renewal, and cancellation terms will be disclosed at the point of purchase before you are charged.

10.2 Hauling Services Payments

For Haul Services ordered through the Platform, contractors pay the operator’s price plus the Platform Fee through the Platform. Moveflow collects those payments as each operator’s limited payment collection agent and is the merchant of record for payment-processing purposes; Moveflow administers invoicing, payment processing, refunds, chargebacks, and first-line resolution of payment disputes for those transactions, as further described in the Contractor Agreement and Operator Agreement. Receipts identify payments as collected on behalf of the operator.

10.3 Payment Processing

Payments are processed through third-party payment processors. You agree to provide accurate payment information and authorize charges in accordance with your Company’s agreement or, for contractors placing Orders for Haul Services, the Contractor Agreement.

10.4 Non-Payment

We reserve the right to suspend or terminate access to the Services if fees are not paid when due.

11. Disclaimers

11.1 “AS IS” Basis

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

11.2 No Guarantees

We do not guarantee that:

The Services will be uninterrupted, secure, or error-free
Defects will be corrected
The Services are free of viruses or harmful components
Results obtained from the Services will be accurate or reliable

Route suggestions, ETAs, and navigation features are for informational purposes only. Drivers are solely responsible for safe operation of vehicles and compliance with traffic laws. Do not rely solely on app-provided routing.

11.4 Location Accuracy

GPS location accuracy depends on device hardware, network conditions, and environmental factors. We do not guarantee precision or availability of location data.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 No Indirect Damages

MOVEFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

12.2 Liability Cap

If you are a contractor (or your business is) that places Orders for Haul Services under the Contractor Agreement: MOVEFLOW’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR HAUL SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID THROUGH THE PLATFORM FOR THE ORDER(S) GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM. The Contractor Agreement governs specific remedies for Haul Services (including the Moveflow Delivery Guarantee) and applies in addition to this Section. Haul Services are performed by independent operators; claims arising from their performance are governed by the Contractor Agreement.

For all other use of the Services (including fleet TMS and subscription features not involving contractor Orders for Haul Services): MOVEFLOW’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOUR COMPANY PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12.3 Basis of the Bargain

You acknowledge that these limitations are essential elements of the agreement between you and Moveflow and that Moveflow would not provide the Services without these limitations.

13. Indemnification

You agree to indemnify, defend, and hold harmless Moveflow, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Your violation of applicable laws or regulations

14. Term and Termination

14.1 Term

These Terms remain in effect while you use the Services.

14.2 Termination by You

You may stop using the Services at any time. Your Company may terminate your account at any time.

14.3 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, including for:

Violation of these Terms
Fraudulent or illegal activity
Non-payment of fees (Company accounts)
Extended periods of inactivity

For violations that are curable, we will provide notice and a reasonable opportunity to cure where practicable; immediate suspension is reserved for fraud, safety risks, violations of law, or non-payment.

14.4 Effect of Termination

Upon termination:

Your right to access the Services immediately ceases
We may delete your account and data in accordance with our Privacy Policy and data retention policies
Provisions that by their nature should survive (e.g., disclaimers, limitations of liability, indemnification) will survive termination

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing a claim, you agree to contact us at info@moveflow.tech to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

15.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or related to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Knoxville, Tennessee. Hearings may be conducted remotely (by videoconference or telephone) where the AAA’s rules permit, and judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND MOVEFLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Exceptions

This arbitration provision does not apply to:

Claims that may be brought in small claims court
Claims for injunctive or equitable relief for intellectual property infringement

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Knox County, Tennessee, and you consent to personal jurisdiction in those courts.

17. Modifications to Terms

We may modify these Terms at any time by posting the updated Terms on our website or within the Services. We will indicate the “Last Updated” date at the top of these Terms. Continued use of the Services after changes constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Services.

Material changes may be communicated via email or in-app notification.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, the Operator Agreement (if you are an operator), the Contractor Agreement (if you are a contractor), and any additional agreements, constitute the entire agreement between you and Moveflow regarding the Services. In the event of conflict between these Terms and the Operator Agreement or Contractor Agreement, the specialized agreement controls for the matters it addresses.

18.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.

18.5 No Agency

Except for the limited payment collection agency described in Section 3 (which each operator grants Moveflow under the Operator Agreement), nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Moveflow.

18.6 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, government restrictions, network or system failures, or other force majeure events.

18.7 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties.

18.8 U.S. Government Rights

If you are a U.S. government entity, the Services are “Commercial Items” as defined at 48 C.F.R. §2.101, and rights are as specified in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202.

18.9 Confidentiality

Each party agrees to use the other’s non-public business information obtained through the Services — including pricing, bids, job details, customer identities, and operational data — only for purposes of using or providing the Services, and not to disclose it to third parties except as required by law or as permitted by these Terms and the Privacy Policy. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party without a duty of confidentiality, and it survives termination for two (2) years. For clarity, nothing in this Section prevents an Operator or Contractor from using general skills, knowledge, and experience gained through use of the Services in their own business.

19. Mobile App License (Apple App Store / Google Play)

The following terms apply when you download or use the Moveflow mobile application from the Apple App Store or Google Play (each, an “App Distributor”):

Acknowledgement. This agreement is between you and Moveflow only, and not with any App Distributor. Moveflow, not any App Distributor, is solely responsible for the mobile application and its content.
Scope of license. You are granted a limited, non-transferable license to use the mobile application on a device you own or control, and only as permitted by the usage rules and terms of service of the applicable App Distributor.
Maintenance and support. Moveflow is responsible for providing maintenance and support for the mobile application as required by applicable law. You acknowledge that App Distributors have no obligation to provide any maintenance or support services for the mobile application.
Warranty. To the extent any warranty cannot be effectively disclaimed under applicable law, in the event of any failure of the mobile application to conform to such warranty, you may notify the applicable App Distributor, and the App Distributor may refund the purchase price (if any) for the mobile application in accordance with its policies. To the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation with respect to the mobile application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Moveflow’s responsibility.
Product claims. You acknowledge that Moveflow, not any App Distributor, is responsible for addressing any claims by you or any third party relating to the mobile application or your possession and/or use of the mobile application, including product liability claims, claims that the mobile application fails to conform to any applicable legal or regulatory requirements, and claims arising under consumer protection, privacy, or similar laws.
Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
Third-party terms. You must comply with applicable third-party terms of agreement when using the mobile application (for example, your wireless data service agreement).
Third-party beneficiary. You acknowledge and agree that App Distributors (and their subsidiaries) are third-party beneficiaries of this section, and that upon your acceptance of these Terms, each App Distributor will have the right to enforce this section against you as a third-party beneficiary.

20. Contact Information

For questions about these Terms, contact us at:

Moveflow Tech, Corp.
801 W Clinch Ave, 7th Floor
The Sunsphere
Knoxville, TN 37902
Email: info@moveflow.tech
Phone: +1 (865) 297-7313

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.